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info@tenp.ac.ke/inquiries@tenp.ac.ke 254 0797 222 666 Eldoret-Kisumu Road, Kenya
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TENP Student Help Centre

TENP FAQS

Find answers, procedures and services at The Eldoret National Polytechnic

Fees & Payments

How can I make school fee payment? +
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How can I make school fee payment?

Fees is payable by: Banker's Cheque or Money Order (from the Postal Office), ), Eldoret National Polytechnic,National Bank of Kenya-Eldoret Branch-01021027668102, Cooperative Bank of Kenya, Eldoret Branch, Account Number 01129441884400, Equity Bank, Eldoret Branch, Account Number 1640279055360, OR through the TENP Student Portal. Visit https://eldopoly.ac.ke and log in using your admission number as both username and password, and update your details. Select Tuition Fee, enter the amount, and click Proceed to Payment. Enter the M-Pesa PIN when prompted. Save the payment receipt and present it during admission. All fees and other charges should be paid within a module. Only trainees who have fully paid the school fees will be allowed to register for assessment.You can also apply for Government Scholarships, Loans and Bursaries through the official HEF website at https://www.hef.co.ke.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in using your admission number as both username and password.
  3. Update your personal details as required.
  4. Select Tuition Fee.
  5. Enter the amount you wish to pay.
  6. Click Proceed to Payment.
  7. Follow the M-Pesa payment instructions.
  8. Enter your M-Pesa PIN when prompted.
  9. Complete the payment.
  10. Save or download the payment receipt.
  11. Present the payment receipt during admission.
  12. Alternatively, fees may be paid using Banker's Cheque or Money Order from the Postal Office.
  13. Fees may also be paid through Cooperative Bank of Kenya, Eldoret Branch, Account Number 01129441884400.
  14. Fees may also be paid through Equity Bank, Eldoret Branch, Account Number 1640279055360, Eldoret Branch.
  15. All fees and other applicable charges should be paid within the module.
  16. Trainees must fully clear the applicable school fees before they can register for assessment.
  17. Eligible students requiring government financial support may apply for Government Scholarships, Loans and Bursaries through the official HEF website at https://www.hef.co.ke.
  18. Any remaining fee deficit shall be met by the parent or guardian.
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How can I pay school fees through M-Pesa? +
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How can I pay school fees through M-Pesa?

You can pay school fees online through the TENP Student Portal using M-Pesa. Log in using your admission number as both username and password, update your details, select Tuition Fee, enter the amount and click Proceed to Payment. Follow the M-Pesa instructions and enter your M-Pesa PIN when prompted.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in using your admission number as both username and password.
  3. Update your personal details.
  4. Select Tuition Fee.
  5. Enter the amount you want to pay.
  6. Click Proceed to Payment.
  7. Follow the M-Pesa payment instructions.
  8. Enter your M-Pesa PIN when prompted.
  9. Complete the payment.
  10. Save or download the payment receipt.
  11. Present the receipt during admission where required.
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Where can I check my fee balance? +
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Where can I check my fee balance?

You can check your current school fee balance through the TENP Student Portal at https://eldopoly.ac.ke.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in using your student credentials.
  3. Open the fees or financial information section.
  4. View your current fee balance and payment information.
  5. Confirm that all recent payments have been reflected.
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Can I pay school fees through a bank? +
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Can I pay school fees through a bank?

Yes. Fees may be paid through Cooperative Bank of Kenya, Eldoret Branch, Account Number 01129441884400, or Equity Bank, Eldoret Branch, Account Number 1640279055360. Fees may also be paid using Banker's Cheque or Money Order from the Postal Office.

Step-by-Step Procedure

  1. Visit the approved bank.
  2. Use the appropriate TENP bank account number.
  3. Make the required payment.
  4. Obtain and retain the payment receipt.
  5. Present the payment receipt when required during admission, registration or clearance.
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Do I need to clear my fees before assessment? +
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Do I need to clear my fees before assessment?

Yes. All fees and other applicable charges should be paid within the module. Only trainees who have fully paid the applicable school fees will be allowed to register for assessment.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in using your student credentials.
  3. Check your current fee balance.
  4. Clear any applicable outstanding fees.
  5. Confirm that your payment has been reflected.
  6. Proceed with assessment registration when eligible.
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HELB & Scholarships

Can I apply for government financial assistance? +
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Can I apply for government financial assistance?

Yes. Following placement at The Eldoret National Polytechnic, eligible students may apply for Government Scholarships, Loans and Bursaries to assist with educational expenses through the official Higher Education Financing (HEF) system. Any remaining fee deficit shall be met by the parent or guardian.

Step-by-Step Procedure

  1. Visit the official HEF website at https://www.hef.co.ke.
  2. Create an account or log in if you already have one.
  3. Complete the required personal and academic information.
  4. Apply for the applicable Government Scholarship, Loan or Bursary.
  5. Submit the application.
  6. Monitor your application status through the HEF system.
  7. Any remaining fee deficit shall be met by the parent or guardian.
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Courses & Programmes

What courses are offered at TENP? +
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What courses are offered at TENP?

TENP offers a wide range of technical and vocational programmes. Applicants can view the current programmes, qualifications and other programme information through the official TENP Courses page.

Step-by-Step Procedure

  1. Visit https://tenp.ac.ke/Courses.
  2. Browse the available programmes.
  3. Search for your preferred course or programme.
  4. Open the programme details.
  5. Review the qualification and admission requirements.
  6. Check the programme duration and other available information.
  7. Proceed with the application process if you meet the requirements.
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How can I check the qualification required for a course? +
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How can I check the qualification required for a course?

You can check the qualification and admission requirements for each programme on the TENP Courses page. Search for a course of your choice and click read more

Step-by-Step Procedure

  1. Visit https://tenp.ac.ke/Courses.
  2. Search for your preferred programme.
  3. Open the programme details.
  4. Review the qualification and admission requirements.
  5. Confirm that your academic qualifications meet the stated requirements.
  6. Proceed with the application if eligible.
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Examinations

How do I check my examination timetable? +
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How do I check my examination timetable?

Examination timetables are communicated by TENP through the official examination, academic and student communication channels.

Step-by-Step Procedure

  1. Check official TENP announcements.
  2. Check examination notices issued by your department.
  3. Confirm the examination date, time and venue.
  4. Ensure that you meet the applicable examination requirements.
  5. Report for the examination as scheduled.
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How can I check my examination results? +
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How can I check my examination results?

Trainees can check their released examination results through the TENP Student Portal at https://eldopoly.ac.ke.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in using your student credentials.
  3. Open the academic or examination results section.
  4. Select the relevant examination or academic period.
  5. View your released results.
  6. Report any suspected error to the relevant TENP office.
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Admissions

How do I apply for a course at TENP? +
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How do I apply for a course at TENP?

Course applications at The Eldoret National Polytechnic (TENP) can be made online through the official TENP website or by visiting the institution and applying manually. An application fee of KSh 750 is applicable. Applicants are required to read and agree to the institution's data protection and privacy requirements before submitting their application.

Step-by-Step Procedure

  1. Visit https://tenp.ac.ke/.
  2. Select the course or programme you wish to apply for.
  3. Review the admission requirements.
  4. Complete the application form.
  5. Provide the required personal and academic information.
  6. Read the Data Protection and Privacy Notice.
  7. Provide the required consent.
  8. Pay the application fee of KSh 750.
  9. Submit the completed application.
  10. Keep your application and payment details for future reference.
  11. Follow the admission and reporting instructions provided by TENP.
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When are the intakes at TENP? +
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When are the intakes at TENP?

The Eldoret National Polytechnic (TENP) has three main intakes every year: January, May and September. Applicants who already have a valid admission letter may use their previous admission letter when reporting for any of the applicable intakes, subject to the institution's admission and reporting requirements.

Step-by-Step Procedure

  1. Choose the intake you wish to join: January, May or September.
  2. If you already have an admission letter, keep and use your previous admission letter when reporting for the applicable intake.
  3. Confirm the reporting date and admission requirements.
  4. Ensure that all required admission documents are available.
  5. Complete the required admission and registration processes upon reporting.
  6. Clear the applicable fees and other charges as required.
  7. Proceed with registration for the selected programme.
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When are the intakes at TENP? +
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When are the intakes at TENP?

The Eldoret National Polytechnic (TENP) has three main intakes every year: January, May and September. Applicants who already have a valid admission letter may use their previous admission letter when reporting for any of the applicable intakes, subject to the institution's admission and reporting requirements.

Step-by-Step Procedure

  1. Choose the intake you wish to join: January, May or September.
  2. If you already have an admission letter, keep and use your previous admission letter when reporting for the applicable intake.
  3. Confirm the reporting date and admission requirements.
  4. Ensure that all required admission documents are available.
  5. Complete the required admission and registration processes upon reporting.
  6. Clear the applicable fees and other charges as required.
  7. Proceed with registration for the selected programme.
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Missing Marks

What should I do if my marks are missing? +
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What should I do if my marks are missing?

If your marks are missing, report the issue to your lecturer, trainer, department or the relevant TENP Examinations Office for verification and correction.

Step-by-Step Procedure

  1. Identify the affected module or examination.
  2. Confirm that the mark is missing.
  3. Contact your lecturer, trainer or department.
  4. Provide your admission number and module details.
  5. Provide relevant supporting evidence where applicable.
  6. Follow up with the responsible office until the matter is resolved.
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Retakes

What is a retake? +
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What is a retake?

A retake is an opportunity for an eligible student who has not successfully completed an applicable assessment or module to undertake the assessment again in accordance with TENP requirements.

Step-by-Step Procedure

  1. Confirm the module or assessment requiring a retake.
  2. Check your examination results.
  3. Confirm your eligibility with the relevant department or Examinations Office.
  4. Complete the required retake registration.
  5. Pay any applicable retake charges.
  6. Attend the scheduled retake assessment.
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Portfolio of Evidence

What is a Portfolio of Evidence? +
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What is a Portfolio of Evidence?

A Portfolio of Evidence is a collection of documents, records or practical evidence demonstrating that a trainee has achieved the required competencies.

Step-by-Step Procedure

  1. Confirm the portfolio requirements with your trainer or department.
  2. Collect the required evidence.
  3. Organize the evidence according to the programme requirements.
  4. Ensure the portfolio is complete and properly arranged.
  5. Submit it to the responsible trainer, department or assessment office.
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Can I upload my Portfolio of Evidence electronically? +
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Can I upload my Portfolio of Evidence electronically?

Yes. Trainees can upload their Portfolio of Evidence (PoE) electronically through the TENP Student Portal at https://eldopoly.ac.ke.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in to your Student Portal.
  3. Open the Portfolio of Evidence or PoE section.
  4. Select the relevant module or assessment.
  5. Upload your Portfolio of Evidence document.
  6. Confirm that the correct document has been selected.
  7. Submit the Portfolio of Evidence.
  8. Confirm that the upload has been successfully completed and keep the submission record where applicable.
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Attendance

How is student attendance recorded? +
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How is student attendance recorded?

Trainee attendance is recorded through the approved TENP attendance procedures for the relevant class, programme or training activity.

Step-by-Step Procedure

  1. Attend scheduled classes and training activities.
  2. Follow the attendance procedure provided by your trainer.
  3. Confirm that your attendance has been recorded.
  4. Report any attendance discrepancy to your trainer or department promptly.
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Can my parent monitor my class attendance? +
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Can my parent monitor my class attendance?

Yes. Parents can monitor their child's class attendance through the TENP Student Portal at https://eldopoly.ac.ke.

Step-by-Step Procedure

  1. Visit https://eldopoly.ac.ke.
  2. Log in to the appropriate portal account.
  3. Open the attendance section.
  4. Select the relevant student.
  5. View the student's class attendance information.
  6. Check the attendance records and follow up with the institution where necessary.
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Registration

How do I register as a student? +
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How do I register as a student?

trainees should follow the admission and registration instructions provided by TENP after receiving their admission information.

Step-by-Step Procedure

  1. Obtain your admission information.
  2. Confirm your reporting date.
  3. Prepare the required admission documents.
  4. Clear the applicable fees.
  5. Complete the required registration process.
  6. Confirm your registration status through the Student Portal or with the relevant TENP office.
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Certificates & Transcripts

How can I get my certificate? +
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How can I get my certificate?

Certificate collection is subject to completion of the programme, assessment and applicable institutional requirements. Students should follow the instructions provided by TENP for certificate collection.

Step-by-Step Procedure

  1. Confirm that you have completed your programme.
  2. Confirm that all assessment requirements have been completed.
  3. Complete the required clearance process.
  4. Confirm certificate availability.
  5. Follow the instructions provided by TENP for certificate collection.
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General

How can I contact TENP? +
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How can I contact TENP?

You can contact The Eldoret National Polytechnic through the official communication channels provided on the TENP website or visit the institution for assistance.

Step-by-Step Procedure

  1. Visit https://tenp.ac.ke/. or
  2. Use the official telephone number +254 0797 222 666/+254738092126) or email address: info@tenp.ac.ke | admissions@tenp.ac.ke
  3. Alternatively, visit TENP in person for assistance.
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Can't Find Your Question?

If you cannot find the information you need, submit your question to TENP.